Privacy Policy & Personal Data Protection

1. Data Controller

The data controller for personal data collected through this website is Kinésica, a physical therapy and osteopathy clinic directed by Norberto Silvio Brude (Licensed Physical Therapist and Osteopath).

Clinic address: Charcas 3889, Palermo, Ciudad Autónoma de Buenos Aires, AR.

Official contact channels for privacy matters:

• Email: norberto1712@gmail.com
• Phone / WhatsApp: +54 (11) 6156-4311
• Website: https://www.kinesica.com.ar

2. Information We Collect and Purposes

We collect only the information strictly necessary to deliver quality professional care and respond to inquiries regarding our physiotherapy and osteopathic treatments:

• Contact and appointment coordination details: Full name, phone/WhatsApp number, and email address provided voluntarily when scheduling a session or asking questions beforehand.
• Communication history: Messages sent via WhatsApp or email to clarify symptoms, schedule availability, or therapeutic guidance.
• Technical browsing information: Anonymized IP addresses, browser information, and necessary technical cookies required for website security and reliable display.

Kinésica never sells, rents, leases, or transfers personal data to marketing companies or third parties for commercial gain.

3. Legal Framework and Lawful Basis

Processing of personal data is carried out pursuant to the following legal frameworks and lawful bases:

• Argentine Republic: National Law No. 25,326 on the Protection of Personal Data (Habeas Data) and Regulatory Decree No. 1558/2001.
• European Union: General Data Protection Regulation (GDPR - Regulation EU 2016/679).
• Brazil: General Personal Data Protection Act (LGPD - Law No. 13,709/2018).
• Freely given consent: Granted voluntarily when getting in touch or scheduling a physical therapy appointment.

4. Data Retention and Healthcare Professional Secrecy

We draw a clear distinction between two categories of information:

• Contact details, general inquiries, and messages: Stored only for as long as needed to coordinate care, or until the individual explicitly requests erasure.
• Clinical and healthcare documentation: Medical records of treated patients are governed by Argentine National Law No. 26,529 (Patient Rights). This statute mandates retention for ten (10) years under strict medical professional secrecy. Clinical documentation is never used for commercial or non-healthcare purposes.

5. Individual Rights (Access, Rectification, and Erasure)

Under applicable legislation (Law 25,326, GDPR, and LGPD), any person has the right to:

• Right of Access: Obtain confirmation on whether personal data concerning them is held and access such data.
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated data.
• Right to Erasure / Deletion ("Right to be Forgotten"): Request the permanent deletion of any personal information referring to them from contact databases, appointment logs, and messaging channels.
• Right to Restriction and Objection: Restrict or object to data processing where applicable.
• Withdrawal of Consent: Withdraw previously granted consent at any time without retroactive effects.

7. Security and Confidentiality

We maintain technical, organizational, and physical security measures to protect personal data from unauthorized access, accidental loss, alteration, or disclosure. All clinic personnel are bound by medical confidentiality and professional ethics.

8. Supervisory Authorities

In Argentina, the enforcement agency for Law No. 25,326 is the Agencia de Acceso a la Información Pública (AAIP). For individuals residing in the European Union or Brazil, complaints may also be lodged with the relevant national supervisory authority (e.g., CNIL, ICO, ANPD).